Frequently asked questions about returns, refunds, and exchanges.

How do I return?

Visit our Returns Centre webpage  

Enter your order number and email address to start

Follow the instructions and select the items you want to return

Once your request is approved, you will get a confirmation email. The address to return the products “Ganesh Cottons, Theni 625512, Tamilnadu”

What items are returnable? 

• Within 7 days from the date of purchase

• In unused and resalable condition

• In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

• Discounted items (if applicable)

• For all the products that are mentioned in the respective product pages 

The item I received is damaged!

If the purchased product is faulty, reach out to us within 5 days of the delivered date. 

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. The product has to be returned to us in unused and in resalable condition with it’s original packaging. Once the exchange request is approved by us and we receive the product from you, the replaced item will be shipped to you. One time shipping cost is to be borne by the customer. If the product received from you is in unsellable condition then we may deduct 20% on the MRP of the returned product before we process the exchange.

What are the refund options?

The following refund options are supported:

• • For Prepaid Orders: Your refund will be issued within 3-4 business days from the date when we receive the products from your end.

• • For COD Orders: Cheque payment / NEFT transfer will be processed within 7-15 business days from the date when we receive the products from your end.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed based on the refund options as mentioned in the above point. 

My question is not addressed…

If you have any queries regarding return or refund, reach out to us at returns@ganeshcottons.com